Order Tracking & Shipping

How do I track my order?

To track your order, please use our order tracking page. Please note that orders with multiple and/or large items may ship in multiple boxes that have unique tracking numbers.

Orders placed by 9am PT will ship the same business day. Orders placed after 9am PT will ship the next business day. (For example, orders placed after 9am PT Friday will ship by the following Monday.)

Once your order has shipped, we’ll send a shipping confirmation email with tracking information. A tracking number may display “Label Created” status for up to 48 hours after shipment. This does not necessarily mean the item is not moving. It simply might not have reached the next delivery hub to be scanned.

What is my order status?

You can check your order’s status at any time using our order tracking page.

Here are the possible shipping statuses, which can mean any of the conditions listed:

In Progress

  • We received your order and are reviewing it before sending it to the warehouse for fulfillment
  • We sent your order to a warehouse for fulfillment
  • Part of your order has been shipped

Shipped

  • The carrier picked up your order, and you should receive a shipping confirmation email with tracking number(s)
  • The carrier couldn’t access the provided address or the address is incorrect

Delivered

  • Your order delivered to the provided address

Returned

  • One or more items from your order have been returned

When can I expect my product to arrive?

Shipping timelines depend on the shipping method you choose. You should receive a shipping confirmation email within 24 hours of placing your order. Standard shipping typically takes 2–5 business days to arrive. Delivery to remote locations may take longer. If you need your order sooner, please select 1- or 2-Day Shipping.

Once you have placed your order, you may track it with our order tracking page. You may not see movement of your tracking numbers for up to 48 hours after the label has been created. Once in transit, items are scanned at various points between pickup and delivery. Depending on the shipping route, it is normal for 24–48 hours to pass between scans.

Can I change or cancel my order?

Cancellation requests may be submitted within 30 minutes of placing an order. After this window, the order will be forwarded to the warehouse for processing and shipping and can no longer be altered.

You may still return or exchange your merchandise in accordance with our returns and exchange policies.

Refusing to accept delivery of any merchandise will result in a service fee (per box).

What shipping options do you offer?

We offer three methods of shipping:

Standard Shipping – Free ground shipping for orders over a certain amount within the contiguous U.S. Orders below this threshold may incur a flat-rate fee. Delivery typically takes 2–5 business days within the contiguous U.S. Delivery to remote locations may take longer.

2-Day Express – Once shipped, your product will be in transit for 2 business days. Express shipments are not delivered on weekends or holidays.

1-Day Express – Once shipped, your product will be in transit for 1 business day. Express shipments are not delivered on weekends or holidays.

Additional Shipping Information:

Oversized or Freight Shipping: Certain large or heavy items require freight shipping. Freight shipments typically take an additional 24–48 hours to process. Items are delivered to your front door, back door, or garage; no signature is required.

PO Boxes and APO/DPO/FPO Addresses: We are currently unable to ship to these addresses.

Small Item Shipping: Some small items, such as replacement parts, are shipped via different couriers and may take 7–10 business days.

International Shipping: Limited international shipping is available. If your location is not eligible, we are unable to ship to you at this time.