Return & Exchange Policy
Eligible Returns and Exchanges
You may return or exchange non-perishable items within 30 days of receipt, or before December 25 (whichever comes first). To initiate a return or exchange, please use our online customer service forms.
Once your item is shipped back to us, we will process your refund minus any applicable return shipping fees. Prepaid return shipping labels are provided for all eligible products purchased within the contiguous U.S. Fees are waived for damaged or defective items. Return shipping information for remote locations will be provided separately.
| Item Type | Fee per Box |
|---|---|
| Non-Tree | $15 |
| Trees under 7.5’ | $30 |
| Trees 7.5’ and over | $45 |
| Large Trees via Freight | $50 |
Perishable items, such as dried or fresh greenery and food, are not eligible for return. Please inspect your items upon receipt and report any damage within three days. Our team will assist with any issues.
Exchanges: Exchanges for items of lesser value may incur a small shipping fee. Exchanges for items of equal or greater value do not incur a fee. Perishable items are not eligible for exchange.
You may use alternate shipping methods at your own cost, but please ensure items are sent to the correct return address and provide tracking information to expedite your refund. Refunds may be delayed up to 14 days if tracking information is not provided.
Items ineligible for return include perishable items, personalized items, items damaged due to misuse, and unauthorized returns. Delivery refusals incur a $75 per box service fee.
Returning Your Items
If your product is eligible, you will receive prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated return center. Returns sent to other addresses may be refused or incur additional handling fees.
Depending on processing times, refunds may appear within 3 business days of approval, though it could take up to 30 days after receipt.
Missing or Incorrect Items
If your tracking shows delivery but you have not received your package, please check around your home or with neighbors. If the item remains missing, contact our support team for assistance.
If part of your order is incorrect, open all packages and contact our support team for help with replacements or missing items.
Product Issues
Most light or functional issues can be resolved with basic troubleshooting steps. For further assistance, contact our support team.
Warranty Policy
Please refer to our warranty policy for coverage details. Warranty claims can be submitted if a product appears defective or damaged. Support is available for all products, including decorative foliage.
Payment and Sales Tax
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, Cash App Afterpay, and Buy Now, Pay Later via PayPal. Sales tax is collected where required by law.
Coupons
Enter coupon codes at checkout to apply discounts. Codes are case sensitive and must include any dashes.